How Students Can Add a Complaint

Overview

In this tutorial, we will discuss how students can lodge a complaint.

Step Tutorial

1. From the Student’s SMS Dashboard, navigate to Complaint. 

2. Add Details of the Complaint:

1. Date of Occurrence – Select the date the complaint was raised.
2. Details of the complaint – Add the details of the complaint.
3. Reason(s) for your complaint – Add the reasons for the complaint.
4. Outcomes you are seeking - Specify the desired outcome of the complainant.  
5. How can we improve to avoid these situations in the future? - Suggest areas for improvement, if applicable. 
   

3. Tick the checkbox under the Declaration.

4. Add Supporting Evidence.

5. Once completed, click the “Submit” button. A prompt will appear confirming the successful addition of the complaint. Click the "OK" button.

And that is how a student can lodge a complaint in the SMS.

Congratulations on completing this tutorial. We hope this has been helpful to you and your organisation. For any questions or concerns regarding this function, please reach out to us via email at support@eskilled.com.au.

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