How to send Emails to students using their Main and Alternative Email Addresses

How to send Emails to students using their Main and Alternative Email Addresses

Overview

Emails is an important communication tool in the SMS to ensure that students are kept informed of their enrolment progress and other relevant training information as well as increase their engagement in the training journey. 

In the SMS, you are able to record both the student's primary (main) and alternative email addresses. Students may have preferences on which email address they would like email communications are sent to. This tutorial will show you how to set the preferred email address for your student to ensure that their emails are received while respecting your student's preferences. 


Step Tutorial


To set the email address to use when sending student emails, go to Administration > Settings page > Details. Scroll down to the bottom to see the toggles for the Main and Alternative email address. 



The default setting is to send emails to the Main email address for the student. If you would like to configure which address to send emails to, you may refer to the following rules below:

  1. Use Main and Alternative Email Address for Student - when this toggle is set to YES, the system will send all emails to both the Main and the Alternative email address set for the student. 
  2. Use Alternative Email Address Only - when this toggle is set to YES, the system will send all emails only to the Alternative email address set for the student. When no alternative email address is available for a student, the system will use the main email address. 
When none of the these two toggles are set to YES, emails will be sent to the Main email address. 

Sending email communications to your students is integral to the overall training experience of the student. It's important to ensure that students are receiving their emails in the correct addresses. 

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