How to Reset Password and Send Set Password Link for a Company Contact
Overview
This tutorial provides step-by-step instructions on how to reset a password and send a set password link for a Company Contact in the Student Management System (SMS).
The process ensures secure access recovery and helps administrators support users who are unable to log in. This guide is useful for managing account access efficiently and maintaining system security.
Step Tutorial
1. From the sidebar menu, go to Companies > search and select a company > then navigate to the Contacts tab.
2. In the Contacts table, click the Action button next to the contact you want to reset the password for or send set password link to.
When either of the two options is clicked, the corresponding modal will appear.
3. In the Reset System Password modal, enter the new password for the contact and click Submit.
A notification message will appear confirming that the password change was successful. Click OK to close it.
4. In the Send Set Password Link modal, a confirmation message will appear. Click OK to confirm.
A notification message will then confirm that the password set link has been sent. Click OK to close it.
An email containing the Set Password link will be sent to the company contact’s email address. The link will direct the contact to the Reset Password page.
IMPORTANT: Make sure that a Send Password Reset Link type email template is available in the SMS. This template is used when the Send Set Password Link action is triggered for a company contact.
You may visit this tutorial to learn more: How to Create or Edit Email Templates
And that’s how to reset password and send system password for a company contact in the SMS!
Congratulations on completing this tutorial. We hope this
has been helpful to you and your organisation. For any questions or concerns
regarding this function, please reach out to the contact support via email.
FAQs
What is the difference between 'Reset Password' and 'Send Set Password Link'?
Reset Password allows an admin to manually set a new password for the company contact.
Send Set Password Link sends an email with a link that allows the company contact to create their own password securely.
What should I do if the Company Contact does not receive the “Set Password” email?
Check that the company contact’s email address is correct. Also, verify that the 'Send Password Reset Link' email template is properly configured and active in the SMS.
Remind the contact to check their spam or junk mail folder as well.
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