How to Reset Password and Send Set Password Link for Staff/Users in the SMS
Overview
This tutorial provides step-by-step instructions on how to reset a password and send a set password link to staff/users in the Student Management System (SMS).
This process ensures secure account recovery and helps administrators assist staff and users who are unable to log in. This guide is useful for efficiently managing account access while maintaining system security.
Step Tutorial
1. From the Dashboard, go to People, search for and select the user from the drop-down menu, then navigate to the General tab.
2. Scroll down a bit and look for either Reset System Password or Send Set Password Link.
Once either of the two options is clicked, the corresponding modal will appear.
Reset System Password
In the Reset System Password modal, enter the new password for the user twice (the second entry is for confirmation) and click Submit.
A notification message will appear confirming that the password has been successfully changed. Click OK to close it.
Send Set Password Link
In the Send Set Password Link modal, a confirmation message will appear. Click OK to confirm.
A notification message will then confirm that the password set link has been sent. Click OK to close it.
An email containing the Set Password link will be sent to the user’s email address. The link will direct the user to the Reset Password page.
IMPORTANT: Make sure that a Send Password Reset Link type email template is available in the SMS. This template is used when the Send Set Password Link action is triggered for a user. You may visit this tutorial to learn more: How to Create or Edit Email Templates
And that’s how to reset password and send set password link for staff/users in the SMS!
Congratulations on completing this tutorial. We hope this has been helpful to you and your organisation. For any questions or concerns regarding this function, please reach out to the contact support via email.
FAQs
What is the difference between 'Reset Password' and 'Send Set Password Link'?
Reset Password allows an admin to manually set a new password for the user.
Send Set Password Link sends an email with a link that allows the user to create their own password securely.
What should I do if the user does not receive the “Set Password” email?
Check that the user’s email address is correct. Also, verify that the 'Send Password Reset Link' email template is properly configured and active in the SMS.
Remind the user to check their spam or junk mail folder as well.