How to Allow Other Username Within a Validated Domain for Email Workflows

Overview

This tutorial will show users how to override and allow other username for email workflows. This however works if you will use the same validated email domain. This feature is essential if you want to have a different email address to appear as the sender of your Email Workflows. A good use case for this feature is sending an Application Approved email from an email address that you use for enrolments, and having a Course Commence email that you send out using your trainer email address.

Step Tutorial

1. From the sidebar menu, go to Programs.

2. Navigate through Program Instances.

3. Select the actual program instance.

4. Go to Workflows tab

5. Click Email Workflows.

5. Toggle to enable Overwrite Default from Address.

7. Once Overwrite Default from Address is enabled, a field will appear. Input here the username to be used for your Email Workflows.

IMPORTANT: Only validated email domain will be able to send outgoing messages for Email Workflows. If you have need to change or update your domain, please contact us at support@eskilled.com.au for assistance.

That's it! You have now allowed other username within a validated domain for email workflows.

Congratulations on completing this tutorial. We hope this has been helpful to you and your organisation. For any questions or concerns regarding this function, please reach out to us via email at support@eskilled.com.au.